Frequently Asked Questions

Please visit our Returns and Exchanges page for a detailed description of our return and exchange policy.

We accept all major credit cards and ApplePay.

Models shown wearing size XS across the board.

All sale items are FINAL SALE which means they are ineligible for return, exchange, or store credit without exception.

Within the United States, sales tax is only charged to orders shipping within Florida.

Shop-Alexis.com, LLC does not cover duties and taxes for international orders. All duties and taxes must be prepaid at checkout. If additional duties and taxes are levied as a result of insufficient information the customer may be assessed penalties or additional charges at the time of import which Alexis is not liable for.

You can reference our size chart here. If you’re still unsure about size and/ or fit, please email us at hello@shopambrose.com and we will be happy to assist.

Sure! Each product page is equipped with a size chart. For personalized assistance please contact our customer care at hello@shopambrose.com.

Once your order has been shipped you will be emailed a tracking number to the email address you provided when the order is placed. If you have not received an order confirmation email please contact us at hello@shopambrose.com so we can verify that the correct email address was provided.

To cancel or modify your order please contact hello@shopambrose.com. Once our warehouse has processed an order we will no longer be able to cancel or modify it.

Our warehouse strives to process returns within 3 business day of your return being received. Please note that during high volume times it can take up to 7 business days for your return to be processed.

All VAT is charged at checkout for international orders.

All of our products go through a vigorous quality check, but if you should receive a damaged or defective item please contact our customer care team immediately at hello@shopambrose.com with photos clearly showing the damage or defect.

Please contact our wholesale division at wholesale@shopambrose.com.

Please email us at hello@shopambrose.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.