SHIPPING & RETURNS
Return Policy (Domestic Orders – USA Only)
Full-priced items purchased on shopambrose.com are eligible for return within 14 days of delivery, provided they are received in new, unused, unworn, unwashed, and undamaged condition, with all original tags attached.
All sale items are final sale and are not eligible for return, exchange, or store credit.
Returns & Exchanges
We accept returns and exchanges on eligible items within 14 days of delivery.
Exchanges are always complimentary to ensure the perfect fit.
Returns are subject to an $10 handling fee, which will be deducted from your refund. A prepaid return label will be provided once your return is approved.
All returns are inspected upon receipt. Once approved, you will receive an email confirmation and your refund, store credit, or exchange will be processed within 5–7 business days.
Return Eligibility
To be accepted, items must be:
- In original condition, with all tags attached
- Unworn, unwashed, and unaltered
- Returned in original packaging
AMBROSE reserves the right to refuse returns that do not meet these requirements. Non-compliant returns may be sent back to the customer.
Return Options
- Refund to original form of payment (less $10 handling fee)
- Complimentary exchange
- Store credit (handling fee waived)
How to Start a Return or Exchange
To initiate a return or exchange, please email hello@shopambrose.com with your order number and request.
Once approved, you will receive a prepaid return label along with return instructions.
Damaged or Defective Items
If your item arrives damaged or defective, please contact hello@shopambrose.com within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos
If approved, we will replace the item at no cost. If a replacement is unavailable, store credit will be issued.
Additional Information
- Returns must be initiated within 14 days of delivery
- Items sent outside of this window will not be accepted
- AMBROSE is not responsible for items lost or damaged in transit once in carrier possession
- We do not offer price adjustments on previous purchases
If you have any questions, our team is here to help at hello@shopambrose.com